BwUniCluster2.0/Support - Revision history

H Winkhardt: Update Supportportal Links

2025-02-03T14:00:27Z

Update Supportportal Links

← Older revision		Revision as of 16:00, 3 February 2025
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	\| The primary support channel for all inquiries is the ticket system at		\| The primary support channel for all inquiries is the ticket system at

	* '''[https://~~bw-support~~.~~scc~~.~~kit.edu~~/ bwSupport Portal]'''		* '''[https://www.bwhpc.de/supportportal bwSupport Portal]'''
	\|}		\|}

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	'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''		'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''

	A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://~~bw-support~~.~~scc~~.~~kit.edu~~/ bwSupport Portal].		A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://www.bwhpc.de/supportportal bwSupport Portal].

	== Deregistration ==		== Deregistration ==

K Siegmund at 10:14, 23 April 2024

2024-04-23T10:14:02Z

← Older revision		Revision as of 12:14, 23 April 2024
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	----		----
	[[Category:Support]][[Category:bwUniCluster_2.0]]

H Winkhardt: Veralteter Link

2024-02-27T09:32:20Z

Veralteter Link

← Older revision		Revision as of 11:32, 27 February 2024
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	== Deregistration ==		== Deregistration ==

	If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[~~BwUniCluster_2.0_User_Access#~~Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.		If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[Registration/Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

	----		----

P Schuhmacher: P Schuhmacher moved page BwUniCluster 2.0 Support to BwUniCluster2.0/Support: Restructuring bwUniCluster pages into subpages

2022-10-07T07:24:05Z

P Schuhmacher moved page BwUniCluster 2.0 Support to BwUniCluster2.0/Support: Restructuring bwUniCluster pages into subpages

← Older revision	Revision as of 09:24, 7 October 2022
(No difference)

S Raffeiner at 11:56, 4 August 2021

2021-08-04T11:56:45Z

← Older revision		Revision as of 13:56, 4 August 2021
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	== Registration ==		== Registration ==

	If you have questions or problems concerning '''registration''', please open a ticket via
			{\| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;"
			\| The primary support channel for all inquiries is the ticket system at

	* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''		* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''
			\|}



			If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:
	or contact your local university hotline:

	{\| style="~~width:100%;~~ vertical-align:top~~; background:#f5fffa;border:2px solid #000000~~;"		{\| style="vertical-align:top;"
	! University !! Hotline		! University !! Hotline
	\|-		\|-
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	\| Hochschule Esslingen \|\| cluster-support (ät) hs-esslingen.de		\| Hochschule Esslingen \|\| cluster-support (ät) hs-esslingen.de
	\|-		\|-
	\| Karlsruhe Institute of Technology ~~(KIT)~~ \|\| ~~bwunicluster-hotline~~ (ät) ~~lists~~.kit.edu		\| Karlsruhe Institute of Technology \|\| servicedesk (ät) scc.kit.edu
	\|-		\|-
	\| Ruprecht-Karls-Universität Heidelberg \|\| hpc-support (ät) urz.uni-heidelberg.de		\| Ruprecht-Karls-Universität Heidelberg \|\| hpc-support (ät) urz.uni-heidelberg.de

B Wiebelt at 10:40, 16 February 2021

2021-02-16T10:40:13Z

← Older revision		Revision as of 12:40, 16 February 2021
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	! University !! Hotline		! University !! Hotline
	\|-		\|-
	\| Albert Ludwig University of Freiburg \|\| hpc-support (ät) hpc.uni-freiburg.de ~~bwHPC-Support or visit https://www.hpc.uni-freiburg.de/bwunicluster~~		\| Albert Ludwig University of Freiburg \|\| hpc-support (ät) hpc.uni-freiburg.de
	\|-		\|-
	\| Eberhard Karls University, Tübingen \|\| hpcmaster (ät) uni-tuebingen.de		\| Eberhard Karls University, Tübingen \|\| hpcmaster (ät) uni-tuebingen.de

S Raffeiner: /* De-Registration */

2020-08-20T05:52:31Z

De-Registration

← Older revision		Revision as of 07:52, 20 August 2020
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	A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].		A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].

	== ~~De-Registration~~ ==		== Deregistration ==

	If you are no longer using the bwUniCluster 2.0 and want to ~~de-register~~ yourself, please follow the [[BwUniCluster_2.0_User_Access#Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.		If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[BwUniCluster_2.0_User_Access#Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

	----		----

S Raffeiner at 05:50, 20 August 2020

2020-08-20T05:50:17Z

← Older revision		Revision as of 07:50, 20 August 2020
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	A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].		A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].

			== De-Registration ==

			If you are no longer using the bwUniCluster 2.0 and want to de-register yourself, please follow the [[BwUniCluster_2.0_User_Access#Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

	----		----

S Raffeiner: Created page with "== Registration == If you have questions or problems concerning '''registration''', please open a ticket via * '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' or c..."

2020-08-20T05:45:51Z

Created page with "== Registration == If you have questions or problems concerning '''registration''', please open a ticket via * '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' or c..."

New page

== Registration ==
If you have questions or problems concerning '''registration''', please open a ticket via

* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''

or contact your local university hotline:

{| style="width:100%; vertical-align:top; background:#f5fffa;border:2px solid #000000;"
! University !! Hotline
|-
| Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de bwHPC-Support or visit https://www.hpc.uni-freiburg.de/bwunicluster
|-
| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de
|-
| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de
|-
| Karlsruhe Institute of Technology (KIT) || bwunicluster-hotline (ät) lists.kit.edu
|-
| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de
|-
| Ulm University || helpdesk (ät) uni-ulm.de
|-
| University of Hohenheim || kim-bw-projekt (ät) uni-hohenheim.de
|-
| University of Konstanz || support (ät) uni-konstanz.de
|-
| University of Mannheim ||hpc-support (ät) mailman.uni-mannheim.de
|-
| University of Stuttgart || bwunicluster (ät) hlrs.de
|}

== Problems with Login/2-Factor-Authentication ==

'''Q: How do I register/deactivate a token?'''

A: Please refer to the [[bwUniCluster 2.0 User Access/2FA Tokens|2FA documentation wiki page]].

<br>

'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''

A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].

----
[[Category:Support]][[Category:bwUniCluster_2.0]]