BwUniCluster3.0/Support - Revision history

S Braun: /* Deregistration */

2025-02-26T09:16:33Z

Deregistration

← Older revision		Revision as of 11:16, 26 February 2025
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	== Deregistration ==		== Deregistration ==

	If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[Registration/Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.		If you are no longer using the bwUniCluster 3.0 and want to deregister yourself, please follow the [[Registration/Deregistration\|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

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H Winkhardt at 14:04, 3 February 2025

2025-02-03T14:04:03Z

← Older revision		Revision as of 16:04, 3 February 2025
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	\| The primary support channel for all inquiries is the ticket system at		\| The primary support channel for all inquiries is the ticket system at

	* '''[https://~~bw-support~~.~~scc~~.~~kit.edu~~/ bwSupport Portal]'''		* '''[https://www.bwhpc.de/supportportal bwSupport Portal]'''
	\|}		\|}

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	'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''		'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''

	A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://~~bw-support~~.~~scc~~.~~kit.edu~~/ bwSupport Portal].		A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://www.bwhpc.de/supportportal bwSupport Portal].

	== Deregistration ==		== Deregistration ==

S Braun: /* Problems with Login/2-Factor-Authentication */

2025-01-09T12:23:45Z

Problems with Login/2-Factor-Authentication

← Older revision		Revision as of 14:23, 9 January 2025
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	'''Q: How do I register/deactivate a token?'''		'''Q: How do I register/deactivate a token?'''

	A: Please refer to the [[~~bwUniCluster 2.0 User Access~~/2FA ~~Tokens~~\|2FA documentation wiki page]].		A: Please refer to the [[Registration/2FA\|2FA documentation wiki page]].

	<br>		<br>

S Braun: /* Registration */

2025-01-09T12:23:02Z

Registration

← Older revision		Revision as of 14:23, 9 January 2025
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	If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:		If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 3.0, you may also contact your local hotline:

	{\| style="vertical-align:top;"		{\| style="vertical-align:top;"

S Braun: Created page with "== Registration == {| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;" | The primary support channel for all inquiries is the ticket system at * '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |} If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline: {| style="vertical-align:top;" ! University !! Hotline |- | Albert..."

2025-01-09T12:22:48Z

Created page with "== Registration == {| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;" | The primary support channel for all inquiries is the ticket system at * '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |} If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline: {| style="vertical-align:top;" ! University !! Hotline |- | Albert..."

New page

== Registration ==

{| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;"
| The primary support channel for all inquiries is the ticket system at

* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''
|}

If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:

{| style="vertical-align:top;"
! University !! Hotline
|-
| Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de
|-
| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de
|-
| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de
|-
| Karlsruhe Institute of Technology || servicedesk (ät) scc.kit.edu
|-
| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de
|-
| Ulm University || helpdesk (ät) uni-ulm.de
|-
| University of Hohenheim || kim-bw-projekt (ät) uni-hohenheim.de
|-
| University of Konstanz || support (ät) uni-konstanz.de
|-
| University of Mannheim ||hpc-support (ät) mailman.uni-mannheim.de
|-
| University of Stuttgart || bwunicluster (ät) hlrs.de
|}

== Problems with Login/2-Factor-Authentication ==

'''Q: How do I register/deactivate a token?'''

A: Please refer to the [[bwUniCluster 2.0 User Access/2FA Tokens|2FA documentation wiki page]].

<br>

'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.'''

A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].

== Deregistration ==

If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[Registration/Deregistration|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

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