https://wiki.bwhpc.de/wiki/index.php?action=history&feed=atom&title=DACHS%2FSupport 2026-04-20T08:04:25Z Revision history for this page on the wiki MediaWiki 1.39.17 https://wiki.bwhpc.de/wiki/index.php?title=DACHS/Support&diff=13809&oldid=prev 2025-02-03T14:03:35Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:03, 3 February 2025</td> </tr><tr> <td colspan="2" class="diff-lineno">Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| All longer term support issues should be handled using the established trouble ticket system:</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>| All longer term support issues should be handled using the established trouble ticket system:</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> </tr> <tr> <td class="diff-marker" data-marker="−"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''[https://<del style="font-weight: bold; text-decoration: none;">bw-support</del>.<del style="font-weight: bold; text-decoration: none;">scc</del>.<del style="font-weight: bold; text-decoration: none;">kit.edu</del>/ bwSupport Portal]'''</div></td> <td class="diff-marker" data-marker="+"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''[https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">bwhpc</ins>.<ins style="font-weight: bold; text-decoration: none;">de</ins>/<ins style="font-weight: bold; text-decoration: none;">supportportal</ins> bwSupport Portal]'''</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|}</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> </tr> <tr> <td colspan="2" class="diff-lineno">Line 17:</td> <td colspan="2" class="diff-lineno">Line 17:</td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.'''</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.'''</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> </tr> <tr> <td class="diff-marker" data-marker="−"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>A: Please open a support ticket via the [https://<del style="font-weight: bold; text-decoration: none;">bw-support</del>.<del style="font-weight: bold; text-decoration: none;">scc</del>.<del style="font-weight: bold; text-decoration: none;">kit.edu</del>/ bwSupport Portal].</div></td> <td class="diff-marker" data-marker="+"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>A: Please open a support ticket via the [https://<ins style="font-weight: bold; text-decoration: none;">www</ins>.<ins style="font-weight: bold; text-decoration: none;">bwhpc</ins>.<ins style="font-weight: bold; text-decoration: none;">de</ins>/<ins style="font-weight: bold; text-decoration: none;">supportportal</ins> bwSupport Portal].</div></td> </tr> </table>

H Winkhardt https://wiki.bwhpc.de/wiki/index.php?title=DACHS/Support&diff=13183&oldid=prev 2024-11-07T15:20:45Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 17:20, 7 November 2024</td> </tr><tr> <td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Support ==</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Support ==</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;"</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;"</div></td> </tr> <tr> <td class="diff-marker" data-marker="−"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>| All longer term support issues should be handled <del style="font-weight: bold; text-decoration: none;">via</del> the established trouble ticket system:</div></td> <td class="diff-marker" data-marker="+"></td> <td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>| All longer term support issues should be handled <ins style="font-weight: bold; text-decoration: none;">using</ins> the established trouble ticket system:</div></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br /></td> </tr> <tr> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''</div></td> <td class="diff-marker"></td> <td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''</div></td> </tr> </table>

R Keller https://wiki.bwhpc.de/wiki/index.php?title=DACHS/Support&diff=13180&oldid=prev 2024-11-07T15:02:48Z

<p>Created page with &quot;== Support == {| style=&quot;vertical-align:top;background:#f5fffa;border:2px solid #000000;&quot; | All longer term support issues should be handled via the established trouble ticket system: * &#039;&#039;&#039;[https://bw-support.scc.kit.edu/ bwSupport Portal]&#039;&#039;&#039; |} == Contact == For specific questions and requests, You may reach administrators via e-mail to mailto:dachs-admin@hs-esslingen.de == Issues with Two-Factor Authentication (2FA) == &#039;&#039;&#039;Q: How do I register/deactivate a token?&#039;&#039;&#039;...&quot;</p> <p><b>New page</b></p><div>== Support ==<br /> {| style=&quot;vertical-align:top;background:#f5fffa;border:2px solid #000000;&quot;<br /> | All longer term support issues should be handled via the established trouble ticket system:<br /> <br /> * &#039;&#039;&#039;[https://bw-support.scc.kit.edu/ bwSupport Portal]&#039;&#039;&#039;<br /> |}<br /> <br /> == Contact ==<br /> For specific questions and requests, You may reach administrators via e-mail to mailto:dachs-admin@hs-esslingen.de<br /> <br /> == Issues with Two-Factor Authentication (2FA) ==<br /> &#039;&#039;&#039;Q: How do I register/deactivate a token?&#039;&#039;&#039;<br /> <br /> A: Please refer to the [[bwUniCluster 2.0 User Access/2FA Tokens|2FA documentation wiki page]].<br /> <br /> &lt;br&gt;<br /> &#039;&#039;&#039;Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.&#039;&#039;&#039;<br /> <br /> A: Please open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal].</div>

R Keller