NEMO2/FAQ - Revision history

M Janczyk at 12:30, 20 April 2026

2026-04-20T12:30:13Z

← Older revision		Revision as of 14:30, 20 April 2026
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	* Make sure your CAPS LOCK key is not enabled.		* Make sure your CAPS LOCK key is not enabled.
	* Try [[Registration/Password\|resetting your password]] if you have forgotten it.		* Try [[Registration/Password\|resetting your password]] if you have forgotten it.
			* Ensure you have [[Registration/2FA\|set up a second factor (OTP/2FA)]]. This is required for login to NEMO2.
	* Ensure you have the [[Registration/bwForCluster/Entitlement\| bwForCluster Entitlement]] .		* Ensure you have the [[Registration/bwForCluster/Entitlement\| bwForCluster Entitlement]] .
	* Ensure your [[Registration/Account\|account]] is not locked or expired.		* Ensure your [[Registration/Account\|account]] is not locked or expired.
	* Ensure you have a valid [[Registration/bwForCluster/RV\|Rechenvorhaben/project]].		* Ensure you have a valid [[Registration/bwForCluster/RV\|Rechenvorhaben/project]].
	* Try logging in from a different device or browser.		* Try logging in from a different device or browser.
			* Try a different [[NEMO2/Login\|login node]]:
			** <code>login1.nemo.uni-freiburg.de</code>
			** <code>login2.nemo.uni-freiburg.de</code>
	* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?		* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
			** If you are outside the BelWü network (e.g. at home), you must first connect via VPN to your home institution.
	** Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US		** Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US
	[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]		[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]
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	# Example:		# Example:
	ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv		ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv

			=== Q: I see 'Status: LOST_ACCESS' in the Registry: ===
			==== A: Check which of the following requirements are missing: ====
			* You need the [[Registration/bwForCluster/Entitlement\|bwForCluster Entitlement]]. If it is missing, contact the local support of your home university.
			* Check if you are an active member of a compute activity (Rechenvorhaben) and that the RV has not expired: [https://zas.bwhpc.de/shib/info_rv.php ZAS membership page]

			=== Q: I have lost my phone / OTP secret: ===
			==== A: Add a new OTP secret ====
			Use your [[Registration/2FA\|Backup TAN list]] to log in and add a new OTP secret.

M Janczyk: M Janczyk moved page NEMO2/Login/FAQ to NEMO2/FAQ over a redirect without leaving a redirect

2026-04-20T12:20:03Z

M Janczyk moved page NEMO2/Login/FAQ to NEMO2/FAQ over a redirect without leaving a redirect

← Older revision	Revision as of 14:20, 20 April 2026
(No difference)

M Janczyk: M Janczyk moved page NEMO2/FAQ to NEMO2/Login/FAQ

2026-04-20T12:19:37Z

M Janczyk moved page NEMO2/FAQ to NEMO2/Login/FAQ

← Older revision	Revision as of 14:19, 20 April 2026
(No difference)

M Janczyk: /* A: What you can do: */

2026-01-19T15:24:57Z

A: What you can do:

← Older revision		Revision as of 17:24, 19 January 2026
Line 6:		Line 6:
	* Make sure your CAPS LOCK key is not enabled.		* Make sure your CAPS LOCK key is not enabled.
	* Try [[Registration/Password\|resetting your password]] if you have forgotten it.		* Try [[Registration/Password\|resetting your password]] if you have forgotten it.
			* Ensure you have the [[Registration/bwForCluster/Entitlement\| bwForCluster Entitlement]] .
	* Ensure your [[Registration/Account\|account]] is not locked or expired.		* Ensure your [[Registration/Account\|account]] is not locked or expired.
	* Ensure you have a valid [[Registration/bwForCluster/RV\|Rechenvorhaben/project]].		* Ensure you have a valid [[Registration/bwForCluster/RV\|Rechenvorhaben/project]].

M Janczyk at 15:07, 21 November 2025

2025-11-21T15:07:29Z

← Older revision		Revision as of 17:07, 21 November 2025
Line 13:		Line 13:
	[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]		[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]
	* Send us the output of the following command:		* Send us the output of the following command:
		⚫	ssh -l [[username]] [[Registration/Login/Hostname\|hostname]] -vvv
	<code>
		⚫	# Example:
⚫	ssh -l [[username]] [[Registration/Login/Hostname\|hostname]] -vvv
		⚫	ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv
⚫	# Example:
⚫	ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv
	</code>

K Siegmund at 14:59, 21 November 2025

2025-11-21T14:59:44Z

← Older revision		Revision as of 16:59, 21 November 2025
Line 13:		Line 13:
	[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]		[[File:Ip_check.png\|center\|400px\|thumb\|Check IP Info.]]
	* Send us the output of the following command:		* Send us the output of the following command:
	<~~pre~~>		<code>
	ssh -l [[username]] [[Registration/Login/Hostname\|hostname]] -vvv		ssh -l [[username]] [[Registration/Login/Hostname\|hostname]] -vvv
	# Example:		# Example:
	ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv		ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv
	</~~pre~~>		</code>

M Janczyk: /* Q: I am having problems logging in to the cluster: */

2025-09-17T16:02:07Z

Q: I am having problems logging in to the cluster:

← Older revision		Revision as of 18:02, 17 September 2025
Line 7:		Line 7:
	* Try [[Registration/Password\|resetting your password]] if you have forgotten it.		* Try [[Registration/Password\|resetting your password]] if you have forgotten it.
	* Ensure your [[Registration/Account\|account]] is not locked or expired.		* Ensure your [[Registration/Account\|account]] is not locked or expired.
			* Ensure you have a valid [[Registration/bwForCluster/RV\|Rechenvorhaben/project]].
	* Try logging in from a different device or browser.		* Try logging in from a different device or browser.
	* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?		* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?

M Janczyk: /* Q: I am having problems logging in to the cluster: */

2025-09-17T13:01:25Z

Q: I am having problems logging in to the cluster:

← Older revision		Revision as of 15:01, 17 September 2025
Line 6:		Line 6:
	* Make sure your CAPS LOCK key is not enabled.		* Make sure your CAPS LOCK key is not enabled.
	* Try [[Registration/Password\|resetting your password]] if you have forgotten it.		* Try [[Registration/Password\|resetting your password]] if you have forgotten it.
	* Ensure your ~~account is not~~ [[Registration/Account\|locked or expired]].		* Ensure your [[Registration/Account\|account]] is not locked or expired.
	* Try logging in from a different device or browser.		* Try logging in from a different device or browser.
	* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?		* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?

M Janczyk: Created page with "TOC === Q: I am having problems logging in to the cluster: === ==== A: What you can do: ==== * Double-check your username and password. * Make sure your CAPS LOCK key is not enabled. * Try resetting your password if you have forgotten it. * Ensure your account is not locked or expired. * Try logging in from a different device or browser. * Are you within the..."

2025-07-16T14:46:29Z

Created page with "__TOC__ === Q: I am having problems logging in to the cluster: === ==== A: What you can do: ==== * Double-check your username and password. * Make sure your CAPS LOCK key is not enabled. * Try resetting your password if you have forgotten it. * Ensure your account is not locked or expired. * Try logging in from a different device or browser. * Are you within the..."

New page

__TOC__

=== Q: I am having problems logging in to the cluster: ===
==== A: What you can do: ====
* Double-check your [[Registration/Login/Username|username]] and [[Registration/Password|password]].
* Make sure your CAPS LOCK key is not enabled.
* Try [[Registration/Password|resetting your password]] if you have forgotten it.
* Ensure your account is not [[Registration/Account|locked or expired]].
* Try logging in from a different device or browser.
* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
** Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US
[[File:Ip_check.png|center|400px|thumb|Check IP Info.]]
* Send us the output of the following command:
<pre>
ssh -l [[username]] [[Registration/Login/Hostname|hostname]] -vvv
# Example:
ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv
</pre>