BwSupportPortal: Difference between revisions

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Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the '''[https://www.bwhpc.de/supportportal bwSupportPortal]'''.
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the


<div style="border: 3px solid #28a745; padding: 15px; background-color: #d4edda; margin: 5px 0;">
[https://www.bwhpc.de/supportportal '''Create a ticket at the bwSupportPortal''']
</div>



= Creating a ticket =
= Creating a ticket =

Latest revision as of 12:09, 21 May 2026

Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the


Create a ticket at the bwSupportPortal


Creating a ticket

Tickets can be created and assigned to a support unit through the following steps after login:

Select New Ticket

A new ticket can be created by clicking on the "+"-Symbol in the bottom left:

BwHelpdesk Step1.png


Navigate the Support Groups

Navigate the support groups by using the arrows or use the search bar:

BwHelpdesk Step2.png

Choose a Support Unit

Choose a specific support group:

BwHelpdesk Step3.png