BwSupportPortal: Difference between revisions
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Help, support and any other request can be addressed to the bwHPC-C5 team via the '''[https://bw-support.scc.kit.edu bwSupport Portal]'''. |
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Please choose the correct HPC-cluster queue as shown below. Failing to do so will delay the answer to your ticket. |
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== Quick Guide == |
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For a quick guide on how to use the bwSupport Portal and to create a ticket to the bwHPC-C5 team, please read the [https://bw-support.scc.kit.edu/index.php?mode=download&file=xGUS_Manual.pdf following document]. |
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If your issue is a missing entitlement, please do not use the BwSupportPortal, but contact your university. |
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== Login Issues due to Missing Entitlements == |
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In case of questions or problems regarding your entitlement for using any bwForCluster, please |
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contact your local university's help desk, as this can only be addressed at the university which you are a member of. |
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See → '''[[Registration/bwForCluster/Entitlement]]''' |
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= Creating a ticket = |
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Tickets can be created and assigned to a support unit through the following steps after login at |
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→ '''https://www.bwhpc.de/supportportal''' |
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== Select New Ticket == |
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A new ticket can be created by clicking on the "+"-Symbol in the bottom left: |
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[[File:BwHelpdesk Step1.png]] |
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== Navigate the Support Groups == |
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Navigate the support groups by using '''the arrows''' or use the '''search bar''': |
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[[File:BwHelpdesk Step2.png]] |
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== Choose a Support Unit == |
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Choose a specific support group: |
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[[File:BwHelpdesk Step3.png]] |
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Latest revision as of 11:47, 25 August 2026
Please choose the correct HPC-cluster queue as shown below. Failing to do so will delay the answer to your ticket.
If your issue is a missing entitlement, please do not use the BwSupportPortal, but contact your university.
Login Issues due to Missing Entitlements
In case of questions or problems regarding your entitlement for using any bwForCluster, please contact your local university's help desk, as this can only be addressed at the university which you are a member of.
See → Registration/bwForCluster/Entitlement
Creating a ticket
Tickets can be created and assigned to a support unit through the following steps after login at
→ https://www.bwhpc.de/supportportal
Select New Ticket
A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
Navigate the support groups by using the arrows or use the search bar:
Choose a Support Unit
Choose a specific support group:
