BwSupportPortal: Difference between revisions
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Help, support and any other request can be addressed to the bwHPC |
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the '''[https://www.bwhpc.de/supportportal bwSupportPortal]'''. |
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= Creating a ticket = |
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For a quick guide on how to use the bwSupport Portal and to submit a new ticket to the bwHPC-C5 team, please read the [https://bw-support.scc.kit.edu/index.php?mode=download&file=xGUS_Manual.pdf following document]. |
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Tickets can be created and assigned to a support unit through the following steps after login: |
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[[Category:Support]] |
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== Select New Ticket == |
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A new ticket can be created by clicking on the "+"-Symbol in the bottom left: |
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[[File:BwHelpdesk Step1.png]] |
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== Navigate the Support Groups == |
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Navigate the support groups by using '''the arrows''' or use the '''search bar''': |
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[[File:BwHelpdesk Step2.png]] |
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== Choose a Support Unit == |
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Choose a specific support group: |
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[[File:BwHelpdesk Step3.png]] |
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Latest revision as of 16:24, 19 February 2025
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the bwSupportPortal.
Creating a ticket
Tickets can be created and assigned to a support unit through the following steps after login:
Select New Ticket
A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
Navigate the support groups by using the arrows or use the search bar:
Choose a Support Unit
Choose a specific support group:
