Latest revision as of 14:01, 14 July 2025

Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the

Creating a ticket

Tickets can be created and assigned to a support unit through the following steps after login:

A new ticket can be created by clicking on the "+"-Symbol in the bottom left:

Navigate the support groups by using the arrows or use the search bar:

Choose a specific support group:

@@ Line 1: / Line 1: @@
+Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the
-Help, support and any other HPC related request can be addressed to the bwHPC-C5 team via the '''[https://bw-support.scc.kit.edu/ bwSupport Portal]'''.
+==> '''[https://www.bwhpc.de/supportportal bwSupportPortal]''' <=&#61;
-== Quick Guide ==
-For a quick guide on how to use the bwSupport Portal and to submit a new ticket to the bwHPC-C5 team, please read  the [http://xgus.scc.kit.edu/103.php following manual].
+= Creating a ticket =
+Tickets can be created and assigned to a support unit through the following steps after login:
+== Select New Ticket ==
+A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
+[[File:BwHelpdesk Step1.png]]
+== Navigate the Support Groups ==
+Navigate the support groups by using '''the arrows''' or use the '''search bar''':
+[[File:BwHelpdesk Step2.png]]
+== Choose a Support Unit ==
+Choose a specific support group:
+[[File:BwHelpdesk Step3.png]]