DACHS/Support: Difference between revisions
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| All longer term support issues should be handled using the established trouble ticket system: |
| All longer term support issues should be handled using the established trouble ticket system: |
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* '''[https:// |
* '''[https://www.bwhpc.de/supportportal bwSupport Portal]''' |
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'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.''' |
'''Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.''' |
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A: Please open a support ticket via the [https:// |
A: Please open a support ticket via the [https://www.bwhpc.de/supportportal bwSupport Portal]. |
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Latest revision as of 16:03, 3 February 2025
Support
| All longer term support issues should be handled using the established trouble ticket system: |
Contact
For specific questions and requests, You may reach administrators via e-mail to mailto:dachs-admin@hs-esslingen.de
Issues with Two-Factor Authentication (2FA)
Q: How do I register/deactivate a token?
A: Please refer to the 2FA documentation wiki page.
Q: I have lost my 2FA device or can no longer generate One-Time Passwords (OTP.
A: Please open a support ticket via the bwSupport Portal.