BwSupportPortal: Difference between revisions
Jump to navigation
Jump to search
H Winkhardt (talk | contribs) No edit summary Tag: Manual revert |
|||
| (23 intermediate revisions by 5 users not shown) | |||
| Line 1: | Line 1: | ||
Help, support and any other request can be addressed to the bwHPC |
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the '''[https://www.bwhpc.de/supportportal bwSupportPortal]'''. |
||
= Creating a ticket = |
|||
For a quick guide on how to use the bwSupport Portal and to submit a new ticket to the bwHPC-C5 team, please read the [http://xgus.scc.kit.edu/103.php following manual]. |
|||
<br> |
|||
<br> |
|||
Tickets can be created and assigned to a support unit through the following steps after login: |
|||
---- |
|||
[[Category:Support]] |
|||
== Select New Ticket == |
|||
A new ticket can be created by clicking on the "+"-Symbol in the bottom left: |
|||
[[File:BwHelpdesk Step1.png]] |
|||
== Navigate the Support Groups == |
|||
Navigate the support groups by using '''the arrows''' or use the '''search bar''': |
|||
[[File:BwHelpdesk Step2.png]] |
|||
== Choose a Support Unit == |
|||
Choose a specific support group: |
|||
[[File:BwHelpdesk Step3.png]] |
|||
Latest revision as of 16:24, 19 February 2025
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the bwSupportPortal.
Creating a ticket
Tickets can be created and assigned to a support unit through the following steps after login:
Select New Ticket
A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
Navigate the support groups by using the arrows or use the search bar:
Choose a Support Unit
Choose a specific support group:
