Latest revision as of 14:01, 14 July 2025

Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the

Creating a ticket

Tickets can be created and assigned to a support unit through the following steps after login:

A new ticket can be created by clicking on the "+"-Symbol in the bottom left:

Navigate the support groups by using the arrows or use the search bar:

Choose a specific support group:

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+Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the
-[[File:Cluster-Logo_klein.jpg|150px|left|Cluster Information System]]
-A global abstract about the installed '''scientific software''' and '''development tools'''<br>is available via the '''[http://cis-hpc.uni-konstanz.de/prod Cluster Information System (CIS)]'''.
-<br>
-<br>
-Help, support and any other HPC related request can be addressed to the bwHPC-C5 team via the '''[http://www.support.bwhpc-c5.de bwSupport Portal]'''.
-== Quick Guide ==
-For a quick guide on how to use the bwSupport Portal and to submit a new ticket to the bwHPC-C5 team, please read  the [http://xgus.scc.kit.edu/103.php following manual].
-<br>
-<br>
+==> '''[https://www.bwhpc.de/supportportal bwSupportPortal]''' <=&#61;
-----
-[[Category:Support]]
+= Creating a ticket =
+Tickets can be created and assigned to a support unit through the following steps after login:
+== Select New Ticket ==
+A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
+[[File:BwHelpdesk Step1.png]]
+== Navigate the Support Groups ==
+Navigate the support groups by using '''the arrows''' or use the '''search bar''':
+[[File:BwHelpdesk Step2.png]]
+== Choose a Support Unit ==
+Choose a specific support group:
+[[File:BwHelpdesk Step3.png]]