BwSupportPortal: Difference between revisions
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A new ticket can be created by clicking on the "+"-Symbol in the bottom left: |
A new ticket can be created by clicking on the "+"-Symbol in the bottom left: |
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[[File:BwHelpdesk Step1.png]] |
[[File:BwHelpdesk Step1.5.png]] |
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Choose a specific support group: |
Choose a specific support group: |
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[[File:BwHelpdesk Step3.png]] |
[[File:BwHelpdesk Step3.5.png]] |
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Revision as of 13:30, 17 February 2025
Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the bwSupportPortal.
Creating a ticket
Tickets can be created and assigned to a support unit through the following steps after login:
Select New Ticket
A new ticket can be created by clicking on the "+"-Symbol in the bottom left:
Navigate the support groups by using the arrows or use the search bar:
Choose a Support Unit
Choose a specific support group:
