BwUniCluster/FAQ

bwUniCluster FAQ

Login Issues

Issue: The "Your OTP:" prompt never appears and the connection hangs/times out instead

Likely cause: You are most likely not on a network from which access to the bwUniCluster system is allowed. Please check if you might have to establish a VPN connection first.

Issue: The system asks for the One-Time Password multiple times

Likely cause: Make sure you are using the correct Software Token to generate the One-Time Password.

Issue: The system asks for the service password multiple times

Likely cause: Make sure you are using the service password set on bwIDM and not the password valid for your home institution. bwUniCluster only accepts the service password.

Issue: There is an error message by the pam_ses_open.sh skript

Likely cause: Your account is in the "LOST_ACCESS" state because the entitlement is no longer valid, the questionaire was not filled out or there was a problem during the communication between your home institution and the central bwIDM system. Please try the following steps:

• Log into bwIDM, look for the bwUniCluster entry and click on Registry info. Your "Status:" should be "ACTIVE". If it is not, please wait for ten minutes since logging into the bwIDM causes a refresh and the problem might fix itself. If the status does not change to ACTIVE after a longer amount of time, please contact the support channels.

• If you have not filled out the questionaire, please do so on https://zas.bwhpc.de/shib/en/bwunicluster_survey.php and then wait for about ten minutes before attempting to log into the HPC system again.