BwSupportPortal: Difference between revisions

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==> '''[https://www.bwhpc.de/supportportal bwSupportPortal]''' <=&#61;
[https://www.bwhpc.de/supportportal '''Create a ticket at the bwSupportPortal''']
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Latest revision as of 12:09, 21 May 2026

Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the


Create a ticket at the bwSupportPortal


Creating a ticket

Tickets can be created and assigned to a support unit through the following steps after login:

Select New Ticket

A new ticket can be created by clicking on the "+"-Symbol in the bottom left:

BwHelpdesk Step1.png


Navigate the Support Groups

Navigate the support groups by using the arrows or use the search bar:

BwHelpdesk Step2.png

Choose a Support Unit

Choose a specific support group:

BwHelpdesk Step3.png