BwUniCluster2.0/Support: Difference between revisions
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A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal]. |
A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal]. |
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== De-Registration == |
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If you are no longer using the bwUniCluster 2.0 and want to de-register yourself, please follow the [[BwUniCluster_2.0_User_Access#Deregistration|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system. |
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Revision as of 07:50, 20 August 2020
Registration
If you have questions or problems concerning registration, please open a ticket via
or contact your local university hotline:
| University | Hotline |
|---|---|
| Albert Ludwig University of Freiburg | hpc-support (ät) hpc.uni-freiburg.de bwHPC-Support or visit https://www.hpc.uni-freiburg.de/bwunicluster |
| Eberhard Karls University, Tübingen | hpcmaster (ät) uni-tuebingen.de |
| Hochschule Esslingen | cluster-support (ät) hs-esslingen.de |
| Karlsruhe Institute of Technology (KIT) | bwunicluster-hotline (ät) lists.kit.edu |
| Ruprecht-Karls-Universität Heidelberg | hpc-support (ät) urz.uni-heidelberg.de |
| Ulm University | helpdesk (ät) uni-ulm.de |
| University of Hohenheim | kim-bw-projekt (ät) uni-hohenheim.de |
| University of Konstanz | support (ät) uni-konstanz.de |
| University of Mannheim | hpc-support (ät) mailman.uni-mannheim.de |
| University of Stuttgart | bwunicluster (ät) hlrs.de |
Problems with Login/2-Factor-Authentication
Q: How do I register/deactivate a token?
A: Please refer to the 2FA documentation wiki page.
Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.
A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.
De-Registration
If you are no longer using the bwUniCluster 2.0 and want to de-register yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.