Help, support and any other HPC related request can be addressed to the bwHPC cluster and competence center teams via the bwSupportPortal.

Creating a ticket

Tickets can be created and assigned to a support unit through the following steps after login:

Select New Ticket

A new ticket can be created by clicking on the "+"-Symbol in the bottom left:

Navigate the support groups by using the arrows or use the search bar:

Choose a specific support group: