BwUniCluster2.0/Support

Registration

If you have questions or problems concerning registration, please open a ticket via

• bwSupport Portal

or contact your local university hotline:

University	Hotline
Albert Ludwig University of Freiburg	hpc-support (ät) hpc.uni-freiburg.de bwHPC-Support or visit https://www.hpc.uni-freiburg.de/bwunicluster
Eberhard Karls University, Tübingen	hpcmaster (ät) uni-tuebingen.de
Hochschule Esslingen	cluster-support (ät) hs-esslingen.de
Karlsruhe Institute of Technology (KIT)	bwunicluster-hotline (ät) lists.kit.edu
Ruprecht-Karls-Universität Heidelberg	hpc-support (ät) urz.uni-heidelberg.de
Ulm University	helpdesk (ät) uni-ulm.de
University of Hohenheim	kim-bw-projekt (ät) uni-hohenheim.de
University of Konstanz	support (ät) uni-konstanz.de
University of Mannheim	hpc-support (ät) mailman.uni-mannheim.de
University of Stuttgart	bwunicluster (ät) hlrs.de

Problems with Login/2-Factor-Authentication

Q: How do I register/deactivate a token?

A: Please refer to the 2FA documentation wiki page.

Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.

A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.

De-Registration

If you are no longer using the bwUniCluster 2.0 and want to de-register yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.

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