BwUniCluster 2.0 Support

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1 Registration

If you have questions or problems concerning registration, please open a ticket via

or contact your local university hotline:

University Hotline
Albert Ludwig University of Freiburg hpc-support (ät)
Eberhard Karls University, Tübingen hpcmaster (ät)
Hochschule Esslingen cluster-support (ät)
Karlsruhe Institute of Technology (KIT) bwunicluster-hotline (ät)
Ruprecht-Karls-Universität Heidelberg hpc-support (ät)
Ulm University helpdesk (ät)
University of Hohenheim kim-bw-projekt (ät)
University of Konstanz support (ät)
University of Mannheim hpc-support (ät)
University of Stuttgart bwunicluster (ät)

2 Problems with Login/2-Factor-Authentication

Q: How do I register/deactivate a token?

A: Please refer to the 2FA documentation wiki page.

Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.

A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.

3 Deregistration

If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.