NEMO2/FAQ: Difference between revisions
< NEMO2
Jump to navigation
Jump to search
| (3 intermediate revisions by 2 users not shown) | |||
| Line 6: | Line 6: | ||
* Make sure your CAPS LOCK key is not enabled. |
* Make sure your CAPS LOCK key is not enabled. |
||
* Try [[Registration/Password|resetting your password]] if you have forgotten it. |
* Try [[Registration/Password|resetting your password]] if you have forgotten it. |
||
* Ensure you have the [[Registration/bwForCluster/Entitlement| bwForCluster Entitlement]] . |
|||
* Ensure your [[Registration/Account|account]] is not locked or expired. |
* Ensure your [[Registration/Account|account]] is not locked or expired. |
||
* Ensure you have a valid [[Registration/bwForCluster/RV|Rechenvorhaben/project]]. |
|||
* Try logging in from a different device or browser. |
* Try logging in from a different device or browser. |
||
* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
||
| Line 12: | Line 14: | ||
[[File:Ip_check.png|center|400px|thumb|Check IP Info.]] |
[[File:Ip_check.png|center|400px|thumb|Check IP Info.]] |
||
* Send us the output of the following command: |
* Send us the output of the following command: |
||
| ⚫ | |||
<pre> |
|||
| ⚫ | |||
| ⚫ | |||
| ⚫ | |||
| ⚫ | |||
| ⚫ | |||
</pre> |
|||
Latest revision as of 17:24, 19 January 2026
Q: I am having problems logging in to the cluster:
A: What you can do:
- Double-check your username and password.
- Make sure your CAPS LOCK key is not enabled.
- Try resetting your password if you have forgotten it.
- Ensure you have the bwForCluster Entitlement .
- Ensure your account is not locked or expired.
- Ensure you have a valid Rechenvorhaben/project.
- Try logging in from a different device or browser.
- Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
- Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US
- Send us the output of the following command:
ssh -l username hostname -vvv # Example: ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv