NEMO2/FAQ

Q: I am having problems logging in to the cluster:

A: What you can do:

• Double-check your username and password.
• Make sure your CAPS LOCK key is not enabled.
• Try resetting your password if you have forgotten it.
• Ensure you have set up a second factor (OTP/2FA). This is required for login to NEMO2.
• Ensure you have the bwForCluster Entitlement .
• Ensure your account is not locked or expired.
• Ensure you have a valid Rechenvorhaben/project.
• Try logging in from a different device or browser.
• Try a different login node:
  • login1.nemo.uni-freiburg.de
  • login2.nemo.uni-freiburg.de
• Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
  • If you are outside the BelWü network (e.g. at home), you must first connect via VPN to your home institution.
  • Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US

Check IP Info.

• Send us the output of the following command:

 ssh -l username hostname -vvv
 # Example:
 ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv

Q: I see 'Status: LOST_ACCESS' in the Registry:

A: Check which of the following requirements are missing:

• You need the bwForCluster Entitlement. If it is missing, contact the local support of your home university.
• Check if you are an active member of a compute activity (Rechenvorhaben) and that the RV has not expired: ZAS membership page

Q: I have lost my phone / OTP secret:

A: Add a new OTP secret

Use your Backup TAN list to log in and add a new OTP secret.