BwUniCluster2.0/Support: Difference between revisions
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== Registration == |
== Registration == |
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If you have questions or problems concerning '''registration''', please open a ticket via |
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{| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;" |
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| The primary support channel for all inquiries is the ticket system at |
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* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |
* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |
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If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline: |
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or contact your local university hotline: |
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{| style=" |
{| style="vertical-align:top;" |
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! University !! Hotline |
! University !! Hotline |
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| Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de |
| Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de |
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| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de |
| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de |
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| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de |
| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de |
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| Karlsruhe Institute of Technology |
| Karlsruhe Institute of Technology || servicedesk (ät) scc.kit.edu |
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| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de |
| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de |
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A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal]. |
A: KIT users can contact the [https://www.scc.kit.edu/en/services/servicedesk.php KIT ServiceDesk], users from all other institutions should open a support ticket via the [https://bw-support.scc.kit.edu/ bwSupport Portal]. |
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== |
== Deregistration == |
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If you are no longer using the bwUniCluster 2.0 and want to |
If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[Registration/Deregistration|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system. |
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[[Category:Support]][[Category:bwUniCluster_2.0]] |
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Latest revision as of 12:14, 23 April 2024
Registration
| The primary support channel for all inquiries is the ticket system at |
If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:
| University | Hotline |
|---|---|
| Albert Ludwig University of Freiburg | hpc-support (ät) hpc.uni-freiburg.de |
| Eberhard Karls University, Tübingen | hpcmaster (ät) uni-tuebingen.de |
| Hochschule Esslingen | cluster-support (ät) hs-esslingen.de |
| Karlsruhe Institute of Technology | servicedesk (ät) scc.kit.edu |
| Ruprecht-Karls-Universität Heidelberg | hpc-support (ät) urz.uni-heidelberg.de |
| Ulm University | helpdesk (ät) uni-ulm.de |
| University of Hohenheim | kim-bw-projekt (ät) uni-hohenheim.de |
| University of Konstanz | support (ät) uni-konstanz.de |
| University of Mannheim | hpc-support (ät) mailman.uni-mannheim.de |
| University of Stuttgart | bwunicluster (ät) hlrs.de |
Problems with Login/2-Factor-Authentication
Q: How do I register/deactivate a token?
A: Please refer to the 2FA documentation wiki page.
Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.
A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.
Deregistration
If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.