Login Problems
This page lists common causes for problems with logging in as well as listing information you should provide when writing a ticket
Missing Entitlement
This can happen because
- you have not completed User Access Step A for a bwForCluster or bwUniCluster respectively
- you have left University
- there is a malfunction of the IDM of your University
You can check your Entitlements as shown on the Entitlement page:
In case your Entitlement is missing, please contact the support of the university you are a member of. The bw Clusters rely on your university to provide the correct information about your ongoing affiliation and cannot solve the problem.
Lost TOTP Secret
Please avoid this problem by creating a backup TAN list and keep it in a safe place - e.g. in printed form in a folder in your office.
To create a backup tan list, use the registration server used by your cluster. You will be asked a current TOTP password from your device.
→ see Registration/2FA#Token_Management
Forgot Password
You can re-set the ssh password on the registration server used by your cluster
→ list or registration servers also at: Registration/2FA#Token_Management
ZAS Permission Missing (bwForClusters only)
This can have one of the following reasons:
- You have not yet successfully become a member of your compute project group
- Your account has been disabled by an RV owner or manager and no longer belongs to the compute project
- The compute project you are a member of has not been renewed and has expired
- There is a ZAS malfunction
You can see the status of your own compute project or a project membership at https://zas.bwhpc.de/en/zas_info_bwforcluster.php via the points "RV collaboration" or "My RVs".
Writing a Ticket
Before writing a ticket to the Support Portal, please check if your Entitlement is missing - in which case you should contact your own university support.
Please provide the following information:
- which cluster you have tried to access
- your username
- your eppn