FAQ

Login Issues

Can't log in

• If the registry/account info shows 'Status: LOST_ACCESS', you need to fulfill the requirements outlined in → Registration:
  • Entitlement
  • bwUniCluster → Check if you answered the questionnaire.
  • bwForCluster → You must be an active member in an active RV. You can see your RV memberships at the central application site ZAS under My RVs.
• Double-check your username and password.
• Make sure your CAPS LOCK key is not enabled.
• Try resetting your password.
• Ensure your account is not locked or expired.
• Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
• Send us the output of the following command:

 ssh -l username hostname -vvv
 # Example:
 ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv

Forgot password

Set a new password for the service → Password Guide

Lost phone with OTP token

You can use your backup TAN list and add a new token. If you don't have one, contact the support.

File Systems and Workspaces

File system quota exceeded

There are quota limits for:

• disk space
• number of inodes (files)

Identifiy the issue:

• Disk space: List all directories (and files) in your home directory or workspace sorted by size. (.[!.]* makes sure the "hidden" dot files are also checked.)

  du -sh .[!.]* * | sort -h | tail
  # or
  du -sh --apparent-size * .[^.]*
  

  Descend in a directory with a large reported size and repeat until you find large files that are worth taking care of.

• Number of inodes:

  # check current directory
  ls -1a | wc -l
  # check subdirectories
  du -s --inodes .[!.]* * | sort -n
  

To free up space, you can:

• ...delete temporary files, for example in the .cache folder. Other folders starting with a dot might contain temporary files as well, for example .local/share/Trash.
• ...use the cleaning commands by your used software (e.g. conda).
• ...delete folders with temporary data created by your used software (e.g. nextflow).