Difference between revisions of "BwUniCluster2.0/Support"
S Raffeiner (talk | contribs) (→De-Registration) |
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! University !! Hotline |
! University !! Hotline |
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− | | Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de |
+ | | Albert Ludwig University of Freiburg || hpc-support (ät) hpc.uni-freiburg.de |
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| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de |
| Eberhard Karls University, Tübingen || hpcmaster (ät) uni-tuebingen.de |
Revision as of 12:40, 16 February 2021
1 Registration
If you have questions or problems concerning registration, please open a ticket via
or contact your local university hotline:
University | Hotline |
---|---|
Albert Ludwig University of Freiburg | hpc-support (ät) hpc.uni-freiburg.de |
Eberhard Karls University, Tübingen | hpcmaster (ät) uni-tuebingen.de |
Hochschule Esslingen | cluster-support (ät) hs-esslingen.de |
Karlsruhe Institute of Technology (KIT) | bwunicluster-hotline (ät) lists.kit.edu |
Ruprecht-Karls-Universität Heidelberg | hpc-support (ät) urz.uni-heidelberg.de |
Ulm University | helpdesk (ät) uni-ulm.de |
University of Hohenheim | kim-bw-projekt (ät) uni-hohenheim.de |
University of Konstanz | support (ät) uni-konstanz.de |
University of Mannheim | hpc-support (ät) mailman.uni-mannheim.de |
University of Stuttgart | bwunicluster (ät) hlrs.de |
2 Problems with Login/2-Factor-Authentication
Q: How do I register/deactivate a token?
A: Please refer to the 2FA documentation wiki page.
Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.
A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.
3 Deregistration
If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.