BwUniCluster 2.0 Support

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1 Registration

The primary support channel for all inquiries is the ticket system at


If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:

University Hotline
Albert Ludwig University of Freiburg hpc-support (ät) hpc.uni-freiburg.de
Eberhard Karls University, Tübingen hpcmaster (ät) uni-tuebingen.de
Hochschule Esslingen cluster-support (ät) hs-esslingen.de
Karlsruhe Institute of Technology servicedesk (ät) scc.kit.edu
Ruprecht-Karls-Universität Heidelberg hpc-support (ät) urz.uni-heidelberg.de
Ulm University helpdesk (ät) uni-ulm.de
University of Hohenheim kim-bw-projekt (ät) uni-hohenheim.de
University of Konstanz support (ät) uni-konstanz.de
University of Mannheim hpc-support (ät) mailman.uni-mannheim.de
University of Stuttgart bwunicluster (ät) hlrs.de

2 Problems with Login/2-Factor-Authentication

Q: How do I register/deactivate a token?

A: Please refer to the 2FA documentation wiki page.


Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.

A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.

3 Deregistration

If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.