NEMO2/FAQ: Difference between revisions
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(Created page with "__TOC__ === Q: I am having problems logging in to the cluster: === ==== A: What you can do: ==== * Double-check your username and password. * Make sure your CAPS LOCK key is not enabled. * Try resetting your password if you have forgotten it. * Ensure your account is not locked or expired. * Try logging in from a different device or browser. * Are you within the...") |
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* Make sure your CAPS LOCK key is not enabled. |
* Make sure your CAPS LOCK key is not enabled. |
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* Try [[Registration/Password|resetting your password]] if you have forgotten it. |
* Try [[Registration/Password|resetting your password]] if you have forgotten it. |
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* Ensure your |
* Ensure your [[Registration/Account|account]] is not locked or expired. |
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* Ensure you have a valid [[Registration/bwForCluster/RV|Rechenvorhaben/project]]. |
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* Try logging in from a different device or browser. |
* Try logging in from a different device or browser. |
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* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
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[[File:Ip_check.png|center|400px|thumb|Check IP Info.]] |
[[File:Ip_check.png|center|400px|thumb|Check IP Info.]] |
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* Send us the output of the following command: |
* Send us the output of the following command: |
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<pre> |
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</pre> |
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Latest revision as of 17:07, 21 November 2025
Q: I am having problems logging in to the cluster:
A: What you can do:
- Double-check your username and password.
- Make sure your CAPS LOCK key is not enabled.
- Try resetting your password if you have forgotten it.
- Ensure your account is not locked or expired.
- Ensure you have a valid Rechenvorhaben/project.
- Try logging in from a different device or browser.
- Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
- Please send us the information from the "Help Desk" tab on the website: https://wieistmeineip.scc.kit.edu/index.html.en_US
- Send us the output of the following command:
ssh -l username hostname -vvv # Example: ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv