FAQ: Difference between revisions
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== Login Issues == |
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Frequently Asked Questions |
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=== Can't log in === |
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== Access and Account Issues: Generic Advice == |
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* If the registry/account info shows 'Status: LOST_ACCESS', you need to fulfill the requirements outlined in <b>→</b> [[Registration]]: |
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** Entitlement |
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** bwUniCluster → [[BwUniCluster_2.0_User_Access#Step_C:_Fill_out_the_bwUniCluster_questionnaire|Check if you answered the questionnaire.]] |
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** bwForCluster → You must be an active member in an active RV. You can see your RV memberships at the central application site ZAS under [https://zas.bwhpc.de/shib/en/info_rv.php '''My RVs''']. |
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* Double-check your [[Registration/Login/Username|username]] and [[Registration/Password|password]]. |
* Double-check your [[Registration/Login/Username|username]] and [[Registration/Password|password]]. |
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* Make sure your CAPS LOCK key is not enabled. |
* Make sure your CAPS LOCK key is not enabled. |
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* Try [[Registration/Password|resetting your password]]. |
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* Ensure your [[Registration/Account|account]] is not locked or expired. |
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* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
* Are you within the university network (Universities in Baden-Württemberg, BELWÜ)? |
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* Send us the output of the following command: |
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ssh -l [[Registration/Login/Username|username]] [[Registration/Login/Hostname|hostname]] -vvv |
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# Example: |
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ssh -l fr_ab1234 login.nemo.uni-freiburg.de -vvv |
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<!-- [[LOST_ACCESS]] redirects to this FAQ page. If you move the content, you have to adjust the link--> |
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=== Forgot password === |
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== Access and Account Issues: bwUniCluster == |
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Set a new password for the service → [[Registration/Password|Password Guide]] |
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===Q: I Cannot Log In to my bwUniCluster and See 'Status: LOST_ACCESS' in the Registry Info</b>=== |
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=== Lost phone with OTP token === |
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<b>A:</b> You need to fulfill the requirements outlined in |
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You can use your backup TAN list and add a new token. If you don't have one, contact the support. |
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<b>→</b> [[Registration/bwUniCluster]] |
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Please check which of those two things are missing using the following documentation: |
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== File Systems and Workspaces == |
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=== <span id="quota_exceeded"></span> File system quota exceeded === |
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==== Entitlement ==== |
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There are quota limits for: |
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You need the [[bwUniCluster Entitlement|Registration/bwUniCluster/Entitlement]] |
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If the entitlement is missing: please check with the local support of your home university (the university where you study or are employed) |
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==== Questionnaire ==== |
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<b>→</b> Check if you answered the [[BwUniCluster_2.0_User_Access#Step_C:_Fill_out_the_bwUniCluster_questionnaire|Questionnaire]]. |
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== Access and Account Issues: bwForCluster == |
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<!-- [[LOST_ACCESS_bwForCluster]] redirects to this heading. Do not change heading without adjusting the redirects --> |
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===Q: I Cannot Log In to my bwForCluster and See 'Status: LOST_ACCESS' in the Registry Info=== |
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<b>A:</b> You need to fulfill the requirements outlined in |
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<b>→</b> [[Registration/bwForCluster]] |
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Please check which of those two things are missing using the following documentation: |
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==== Entitlement (and IDP Problems) ==== |
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You need the bwForCluster Entitlement. |
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The same page can also help you recognize problems with the IDP (identity provider) of your home university |
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<b>→</b> Read [[Registration/bwForCluster/Entitlement]] and check if it is present. |
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In case |
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* the entitlement is missing |
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* Name/Email/eduPersonPrincipalName in the "personal data" tab are incorrect or missing |
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<b>→</b> please check with the local support of your home university (the university where you study or are employed) |
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Note: in case of temporary problems with your IDP, data in the registration server can become corrupted or missing. Logging in to the registration server that your cluster uses can fix this problem and fill in correct values again. Check in [[Registration/Password]] which registration server your cluster uses and log in there (for some cluster it is the same as given for the Entitlement Check). |
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==== ZAS Permission ==== |
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Check if you are an active member of a compute activity and the "RV" hasn't expired. |
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<b>→</b> [https://zas.bwhpc.de/shib/info_rv.php ZAS membership page] |
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=== Forgot Password === |
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Please set a new password for the service. |
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→ [[Registration/Password|Password Guide]] |
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=== Lost Phone with OTP Secret === |
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Pleas use your <b>Backup TAN list</b> and add a new secret. |
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== Storage and File Systems == |
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=== I am over the File System Quota === |
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There are two resources with limits enforced by quota: |
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* disk space |
* disk space |
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* number of inodes (files) |
* number of inodes (files). |
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Identifiy the issue: |
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It is important to identify the main sources that consume these resources. |
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* Disk space: List all directories (and files) in your home directory or workspace sorted by size. (<tt>.[!.]*</tt> makes sure the "hidden" dot files are also checked.) |
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*: <syntaxhighlight lang="bash">du -sh .[!.]* * | sort -h | tail |
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* Size: List all directories (and files) in your home directory or workspace sorted by size |
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# or |
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<code> |
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du -sh --apparent-size * .[^.]* |
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du -hs .[!.]* * | sort -h | tail |
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</syntaxhighlight> |
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</code> |
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*: Descend in a directory with a large reported size and repeat until you find large files that are worth taking care of. |
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* Number of inodes: |
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Descend in a directory with a large reported size and repeat until you find large files that are worth taking care of. |
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*: <syntaxhighlight lang="bash"> |
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# check current directory |
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<code>.[!.]*</code> makes sure the "hidden" dot files are also checked. |
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* Inodes: |
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<code> |
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du -s --inodes .[!.]* * | sort -n |
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</code> |
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This will only count inodes in subdirectories. Also make sure your top-level (e.g. $HOME) directory aren't full with hundred thousands of files: |
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<code> |
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ls -1a | wc -l |
ls -1a | wc -l |
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</code> |
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# check subdirectories |
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du -s --inodes .[!.]* * | sort -n</syntaxhighlight> |
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To free up space, you can: |
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* ...delete temporary files, for example in the <code>.cache</code> folder. Other folders starting with a dot might contain temporary files as well, for example <code>.local/share/Trash</code>. |
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* ...use the cleaning commands by your used software (e.g. [https://wiki.bwhpc.de/e/Development/Conda#Create_Environments_and_Install_Software conda]). |
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* ...delete folders with temporary data created by your used software (e.g. nextflow). |
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Latest revision as of 15:31, 22 June 2026
Frequently Asked Questions
Access and Account Issues: Generic Advice
- Double-check your username and password.
- Make sure your CAPS LOCK key is not enabled.
- Are you within the university network (Universities in Baden-Württemberg, BELWÜ)?
Access and Account Issues: bwUniCluster
Q: I Cannot Log In to my bwUniCluster and See 'Status: LOST_ACCESS' in the Registry Info
A: You need to fulfill the requirements outlined in → Registration/bwUniCluster
Please check which of those two things are missing using the following documentation:
Entitlement
You need the Registration/bwUniCluster/Entitlement
If the entitlement is missing: please check with the local support of your home university (the university where you study or are employed)
Questionnaire
→ Check if you answered the Questionnaire.
Access and Account Issues: bwForCluster
Q: I Cannot Log In to my bwForCluster and See 'Status: LOST_ACCESS' in the Registry Info
A: You need to fulfill the requirements outlined in
Please check which of those two things are missing using the following documentation:
Entitlement (and IDP Problems)
You need the bwForCluster Entitlement.
The same page can also help you recognize problems with the IDP (identity provider) of your home university
→ Read Registration/bwForCluster/Entitlement and check if it is present.
In case
- the entitlement is missing
- Name/Email/eduPersonPrincipalName in the "personal data" tab are incorrect or missing
→ please check with the local support of your home university (the university where you study or are employed)
Note: in case of temporary problems with your IDP, data in the registration server can become corrupted or missing. Logging in to the registration server that your cluster uses can fix this problem and fill in correct values again. Check in Registration/Password which registration server your cluster uses and log in there (for some cluster it is the same as given for the Entitlement Check).
ZAS Permission
Check if you are an active member of a compute activity and the "RV" hasn't expired.
Forgot Password
Please set a new password for the service.
Lost Phone with OTP Secret
Pleas use your Backup TAN list and add a new secret.
Storage and File Systems
I am over the File System Quota
There are two resources with limits enforced by quota:
- disk space
- number of inodes (files).
It is important to identify the main sources that consume these resources.
- Size: List all directories (and files) in your home directory or workspace sorted by size
du -hs .[!.]* * | sort -h | tail
Descend in a directory with a large reported size and repeat until you find large files that are worth taking care of.
.[!.]* makes sure the "hidden" dot files are also checked.
- Inodes:
du -s --inodes .[!.]* * | sort -n
This will only count inodes in subdirectories. Also make sure your top-level (e.g. $HOME) directory aren't full with hundred thousands of files:
ls -1a | wc -l