Difference between revisions of "BwUniCluster2.0/Support"
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== Registration == |
== Registration == |
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− | If you have questions or problems concerning '''registration''', please open a ticket via |
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+ | {| style="vertical-align:top;background:#f5fffa;border:2px solid #000000;" |
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+ | | The primary support channel for all inquiries is the ticket system at |
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* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |
* '''[https://bw-support.scc.kit.edu/ bwSupport Portal]''' |
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+ | If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline: |
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− | or contact your local university hotline: |
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+ | {| style="vertical-align:top;" |
! University !! Hotline |
! University !! Hotline |
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| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de |
| Hochschule Esslingen || cluster-support (ät) hs-esslingen.de |
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− | | Karlsruhe Institute of Technology |
+ | | Karlsruhe Institute of Technology || servicedesk (ät) scc.kit.edu |
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| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de |
| Ruprecht-Karls-Universität Heidelberg || hpc-support (ät) urz.uni-heidelberg.de |
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== Deregistration == |
== Deregistration == |
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− | If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[ |
+ | If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the [[Registration/Deregistration|Deregistration instructions]]. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system. |
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− | [[Category:Support]][[Category:bwUniCluster_2.0]] |
Latest revision as of 12:14, 23 April 2024
1 Registration
The primary support channel for all inquiries is the ticket system at |
If you are having issues connected to your local home institution, e.g. getting the entitlement for registration on bwUniCluster 2.0, you may also contact your local hotline:
University | Hotline |
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Albert Ludwig University of Freiburg | hpc-support (ät) hpc.uni-freiburg.de |
Eberhard Karls University, Tübingen | hpcmaster (ät) uni-tuebingen.de |
Hochschule Esslingen | cluster-support (ät) hs-esslingen.de |
Karlsruhe Institute of Technology | servicedesk (ät) scc.kit.edu |
Ruprecht-Karls-Universität Heidelberg | hpc-support (ät) urz.uni-heidelberg.de |
Ulm University | helpdesk (ät) uni-ulm.de |
University of Hohenheim | kim-bw-projekt (ät) uni-hohenheim.de |
University of Konstanz | support (ät) uni-konstanz.de |
University of Mannheim | hpc-support (ät) mailman.uni-mannheim.de |
University of Stuttgart | bwunicluster (ät) hlrs.de |
2 Problems with Login/2-Factor-Authentication
Q: How do I register/deactivate a token?
A: Please refer to the 2FA documentation wiki page.
Q: I have lost my 2FA device or can no longer generate One-Time Passwords using my software token.
A: KIT users can contact the KIT ServiceDesk, users from all other institutions should open a support ticket via the bwSupport Portal.
3 Deregistration
If you are no longer using the bwUniCluster 2.0 and want to deregister yourself, please follow the Deregistration instructions. This will also automatically remove your e-mail address from the user mailing list and you will no longer receive user announcements for this system.